Spotify is one of the most popular music streaming platforms, but even the best apps have their quirks. Sometimes, a quick restart isn’t enough to solve persistent issues. Whether you’re experiencing crackling sound or missing playlists, we’ve got you covered with this handy guide. Let’s walk through some of the most common Spotify problems and how to fix them.
Crackling Sound
If you’re hearing crackling or popping noises while listening to music, it could be due to your audio settings or device hardware.
Solution:
- Check your device’s audio settings and reduce the quality from “Very High” to “High” or “Normal”.
- Ensure your headphones or speakers are working properly by testing them with another app.
- Try disabling hardware acceleration in Spotify. On the desktop app, go to Settings > Show Advanced Settings and toggle off Hardware Acceleration.
Bad Audio Quality
Poor sound quality can ruin your Spotify experience. This can be due to network issues, app settings, or data limits.
Solution:
- Make sure you have a stable internet connection.
- Check if you’re streaming in low quality by going to Settings > Music Quality and adjusting the settings. If you’re on mobile, ensure you aren’t in Data Saver mode.
The Spotify App Crashes or Won’t Open
If your app crashes frequently or refuses to open, this could be caused by a bug or an outdated version of the app.
Solution:
- Make sure you have the latest version of Spotify by checking for updates in the app store.
- If the issue persists, uninstall and reinstall the app to clear out any corrupt files.
Spotify Only Plays Downloaded Songs and Podcasts
If Spotify is only letting you access your downloaded content, it’s likely due to connectivity issues.
Solution:
- Check your internet connection. If you’re using mobile data, ensure Spotify has the necessary permissions to use data in the background.
- Ensure you’re not in Offline Mode by going to Settings > Playback.
Spotify Error Code 17
Error Code 17 often occurs when there are issues with your firewall or network settings.
Solution:
- Check if your firewall or antivirus software is blocking Spotify. Add Spotify to the list of allowed apps or disable the firewall temporarily to test if this solves the issue.
- You can also try switching to another network or resetting your network settings.
Spotify Premium Features Don’t Work or You Can’t Download Songs
Spotify Premium comes with extra perks like ad-free listening and offline downloads. If you can’t access these, there could be a problem with your account.
Solution:
- Log out of Spotify and log back in to refresh your account.
- Ensure your subscription is active by checking your payment details in Settings > Account.
- For download issues, make sure you’ve got enough space on your device and a stable connection.
Local Songs and Playlists Won’t Play
Spotify allows you to add local music files, but these don’t always work as expected.
Solution:
- Ensure you’ve allowed Spotify access to your local files by going to Settings > Local Files and enabling Show Local Files.
- Double-check that your files are in a supported format (like MP3) and are stored in a recognised location.
Missing Spotify Playlists
Nothing is more frustrating than opening Spotify to find that your carefully curated playlists have disappeared.
Solution:
- If you’ve logged into the wrong account, log out and sign back in with the correct credentials.
- You can also check Spotify’s Playlist Recovery Page to restore any recently deleted playlists.
Don’t Hear Music Playing
If you’ve hit play but can’t hear anything, this might be an issue with your device’s output settings.
Solution:
- Check your volume levels on both your device and the Spotify app.
- Ensure your Bluetooth headphones or speakers are properly connected. If using wired headphones, ensure they are securely plugged in.
Spotify Randomly Signs You Off
Being signed out of your account unexpectedly can be due to account syncing issues or Spotify running updates.
Solution:
- Make sure no one else is using your account. If necessary, change your password to secure it.
- Go to Settings > Devices and log out from all devices to reset your sessions.
Though Spotify is generally reliable, these common issues can be frustrating. Luckily, most can be easily fixed with a few simple steps. If you’re still having trouble, don’t hesitate to reach out to Spotify support for further assistance.
https://support.spotify.com/uk
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