Managed Services Partnership

You have enough to do running your business. You just need your IT solutions to work. Why should you have to worry about them? With our managed service partnership you won't have to.

Managed Services Partnership

What is a Managed Services Partnership?

You want your business to be successful, and IT should be a part of your strategy. You invest in IT because you need it to make your life simpler and more efficient. Typically, you use it to solve a problem:

  • “I need a way to communicate with my customers electronically”: Get an email system.
  • “I’m worried what would happen to my data if there was a disaster”: Get a backup solution.
  • “It takes me far too long to do xyz”: Find an IT solution to do it quicker.

But, you don’t want to be spending your valuable time researching the best solutions to your problems, when really all you want to be doing is driving your business forward.

That’s where we come in. As your strategic IT partner, we are here to advise, implement and support all of your IT needs. Networks, Security, Automation, Productivity, Collaboration – we can draw on our wealth of knowledge and experience to make sure you get the best IT systems to power your business and help you take it to the next level.

What does a Managed Services Partnership look like?

No two businesses are the same, so no two businesses need the same IT. We work by embedding ourselves into your business as your trusted IT partner, and enabling your business with the right systems. We don’t want you to only phone us when things go wrong (though of course, we are there for that too!), we want to be with you every step of the way, ensuring you have the right systems and procedures in place to start with to power and protect your business.

The world of IT can be confusing, so to start things off we offer two typical packages. These packages are not prescriptive; they can be tailored to your exact requirements.

Protect and Perform

Our Protect and Perform package is designed with security in mind to ensure your business is protected from cyber security threats.

It also provides access to our training portal, where all users have access to online training modules to improve their IT skills and make your business more efficient.

  • Business class email with a 50 GB mailbox
  • Store and share files with 1TB of OneDrive cloud storage
  •  Host online meetings and video calls with Microsoft Teams
  • Create team sites to share information, content, and files through your intranet with SharePoint
  • Protect your email against spam, malware and known threats with Exchange Online Protection
  • Get fully installed and always up-to-date versions of Outlook, Word, Excel, PowerPoint, OneNote, Access and Publisher
  • Make it easier for your customers to schedule and manage appointments with Microsoft Bookings
  • Have real-time, accurate mileage tracking and reporting in the palm of your hand with MileIQ
  • Help protect against sophisticated threats hidden in email attachments and links, and get cutting-edge defenses against zero-day threats, ransomware, and other advanced malware attempts with Office 365 Advanced Threat Protection
  • Remotely wipe company data from lost or stolen devices with Selective Wipe from Intune
  • Enforce malware protection to help keep your Windows 10 devices safe from viruses, spyware, and other malicious software with Windows Defender
  • Apply security policies to protect business data on all your devices, including iOS, Android®, and Windows PCs with Mobile Device Management from Intune
  • Proven protection including anti-malware, HIPS and malicious traffic detection
  • Web, application, device and data control for comprehensive policy enforcement
  • Web filtering enforced on the endpoint whether users are on or off the corporate network
  • Forensic-level system cleanup
  • Automated patch management and vulnerability management to remediate security vulnerabilities
  • Remote control allows our technicians to remotely troubleshoot and manage end user computers regardless of location, often allowing us to resolve issues without disrupting your users.
  • Proactive monitoring and alerting to prevent problems before they are reported, and often before they happen!
  • Filter DNS requests to provide content filtering before the content even gets to your network.
  • Stops malware, viruses, ransomware from being downloaded – if you can’t get to the site you can’t download it.
  • Stops malware from opening Command and Control channels – for example, when ransomware “calls home”.
  • Ensure business continuity by ensuring adequate backups are available in case of a disaster.
  • Back up files, servers, workstations, cloud services and whatever else needs backing up to make sure your business carries on.
  • Help your staff follow password best practice guidelines by providing them with a business grade password manager.
  • Facilitate secure sharing of key passwords between your employees.
  • Scan the dark web for any passwords that may be found on breach websites.
  • 24/7 access to an online training portal
  • Contains training modules such as cyber security, Excel, Windows 10.
  • Help your staff to become more productive and use their IT systems better.
  • When things go wrong, you need someone to be there. And we will.
  • You get unlimited access to our service desk.
  • Business day or 24/7 packages are available, depending on your requirements.

Monitor and Maintain

Our Monitor and Maintain package is designed to provide all you need to keep going on a budget.

  • Business class email with a 50 GB mailbox
  • Store and share files with 1TB of OneDrive cloud storage
  •  Host online meetings and video calls with Microsoft Teams
  • Create team sites to share information, content, and files through your intranet with SharePoint
  • Protect your email against spam, malware and known threats with Exchange Online Protection
  • Get fully installed and always up-to-date versions of Outlook, Word, Excel, PowerPoint, OneNote, Access and Publisher
  • Make it easier for your customers to schedule and manage appointments with Microsoft Bookings
  • Have real-time, accurate mileage tracking and reporting in the palm of your hand with MileIQ
  • Proven protection including anti-malware, HIPS and malicious traffic detection
  • Web, application, device and data control for comprehensive policy enforcement
  • Web filtering enforced on the endpoint whether users are on or off the corporate network
  • Forensic-level system cleanup
  • Ensure business continuity by ensuring adequate backups are available in case of a disaster.
  • Back up files, servers, workstations, cloud services and whatever else needs backing up to make sure your business carries on.
  • Automated patch management and vulnerability management to remediate security vulnerabilities
  • Remote control allows our technicians to remotely troubleshoot and manage end user computers regardless of location, often allowing us to resolve issues without disrupting your users.
  • Proactive monitoring and alerting to prevent problems before they are reported, and often before they happen!
  • When things go wrong, you need someone to be there. And we will.
  • You get unlimited access to our service desk.
  • Business day or 24/7 packages are available, depending on your requirements.

How much does a Managed Services Partnership cost?

As no two businesses are the same, it’s difficult to provide exact pricing online without knowing your exact requirements. Every organisation has a different number of servers, a different consumption model for cloud based services, and different requirements. For this reason, we really need to sit down with you and discuss your requirements to work out what is the best fit for your organisation.

As a guideline, for a typical company with no on-premise servers and working hours support, our Protect and Perform package would be £85 per user per month, and our Monitor and Maintain package £55.

Where are you based?

As you’ll see from our contact page, we are based in Barnsley, South Yorkshire. But we have clients all over the country, ranging from Dorset to Cumbria.

Our support can all be carried out remotely, but if you want to opt for one of our support packages which include on site support we have a range of engineers on standby throughout the country.

Why should I enter a Managed Services Partnership with Always Networks?

We will make the effort to integrate with, and understand, your business. This means we will be a far more valuable resource to you than just a helpdesk – we can provide solutions to cater for all of your IT.

Moving to our managed services will provide long term benefits:

  • Reducing application downtime by providing you with great support when things go wrong.
  • Implementing greater security to avoid costly cyber attacks.
  • Improving your whole organisation productivity by ensuring you have the right tools, processes and training for staff at all levels.

Want to know more?