BT Delays Controversial Landline Switch

In a significant move, BT has announced a delay in its plan to transition customers from traditional copper-based landlines to internet-based services. The shift, initially set for completion by the end of 2025, is now postponed until the end of January 2027.

Concerns for Vulnerable Users

The decision to delay comes after several incidents where telecare devices, which many vulnerable people rely on, stopped functioning during the transition. Nearly two million UK residents use personal alarms that depend on landlines. The disruption of these services poses a substantial risk, where these alarms can be life-saving.

BT’s Revised Plan

BT’s timetable includes several measures to better protect vulnerable customers and those with additional needs. These measures are part of a broader effort to phase out the increasingly fragile 40-year-old analogue landline technology.

BT plans to:

  • Provide free battery back-up units to customers.
  • Offer hybrid phones capable of operating on both broadband and mobile networks.

Moving Forward

BT’s digital voice changeover plan requires that all households have an internet connection. However, it remains unclear whether other telecommunications firms will adopt similar timelines or measures.

For business, staying informed about these developments is crucial. We need to ensure that our clients, particularly those who rely on telecare services, are well-prepared for the upcoming changes. Providing guidance on the new technologies and support systems will be essential in helping our customers navigate this transition smoothly.

Benefits of VoIP

Voice over Internet Protocol (VoIP) technology offers a range of benefits that make it an attractive option for businesses and individuals alike. As BT transitions from traditional copper-based landlines to internet-based services, understanding the advantages of VoIP can help ease concerns and highlight the potential for improved communication experiences.


One of the most significant benefits of VoIP is its cost-effectiveness. Traditional landline services often involve high costs for long-distance and international calls. In contrast, VoIP uses the internet to transmit voice data, which can drastically reduce or even eliminate these charges. For businesses, this means lower phone bills and the potential to reinvest savings into other areas.

Enhanced Features and Flexibility

VoIP offers a variety of advanced features that are either unavailable or come at an additional cost with traditional phone systems. These features include:

  • Call forwarding and routing: Seamlessly direct calls to different devices or locations.
  • Voicemail to email: Receive voicemail messages directly in your email inbox for easy access.
  • Call recording: Record calls for training, quality assurance, or legal purposes.
  • Conference calling: Easily set up and manage multi-party conference calls.

This flexibility allows businesses to customise their communication systems to better meet their needs and improve overall efficiency.


As businesses grow, their communication needs change. VoIP systems are highly scalable, allowing companies to add or remove lines and features with ease. This scalability ensures that businesses can adapt their communication infrastructure without significant disruptions or costs.

Mobility and Remote Work Support

VoIP systems are not tied to a specific physical location, making them ideal for supporting remote work and mobile employees. Users can make and receive calls from anywhere with an internet connection, using various devices such as smartphones, tablets, or laptops. This mobility enhances productivity and ensures that employees remain connected, regardless of their location.

Improved Call Quality

Advancements in VoIP technology have led to significant improvements in call quality. High-definition (HD) voice technology delivers clearer and more natural-sounding calls compared to traditional landlines. This enhanced call quality can improve communication experiences, making conversations more effective and reducing misunderstandings.

Integration with Other Services

VoIP can easily integrate with other digital services and business applications. For example, it can be combined with customer relationship management (CRM) systems, email platforms, and team collaboration tools. This integration streamlines workflows, enhances productivity, and provides a more unified communication experience.

Environmental Impact

VoIP systems contribute to a reduced environmental impact by minimising the need for physical infrastructure and hardware. By leveraging existing internet connections and reducing the reliance on traditional telephone lines, VoIP helps lower energy consumption and the carbon footprint associated with maintaining and operating landline systems.

The Solution

At Always Networks, we are proud to be partnered with RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions.

Why Choose RingCentral?

RingCentral offers a comprehensive suite of communication tools designed to enhance productivity, streamline workflows, and ensure seamless connectivity. As a RingCentral partner, we bring you a host of benefits that can transform your business communication.

Unified Communication and Collaboration

RingCentral’s platform integrates voice, video, team messaging, and conferencing into a single, easy-to-use system. This unified approach ensures that your team can communicate and collaborate efficiently, regardless of their location. Key features include:

  • HD Video Meetings: Conduct high-quality video conferences with participants from around the world.
  • Team Messaging: Keep your team connected with real-time messaging and file sharing.
  • Cloud Phone System: Enjoy the flexibility of a cloud-based phone system that supports mobile and remote work.
  • Reliability and Security

RingCentral is renowned for its reliability and vigorous security measures. With a 99.999% uptime SLA, you can trust that your communication system will be available when you need it most. Advanced security protocols and data encryption protect your information, giving you peace of mind.

Scalable Solutions

Whether you are a small business or a large enterprise, RingCentral’s scalable solutions can grow with your needs. Easily add users, features, and locations as your business expands. Integration with Existing Tools

RingCentral seamlessly integrates with popular business applications such as Microsoft 365, Google Workspace, Salesforce, and more.

Superior Customer Support

As a RingCentral partner, we provide top-tier support to ensure that your transition to RingCentral is smooth and hassle-free. Our team of experts is here to help with setup, training, and ongoing support.

Ready to take your business communication to the next level? Book a 15 minute call with Nick to learn more about how RingCentral can benefit your organisation and how we can help you in making the transition.

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